You have just received two emails, one from your boss or supervisor and one from a coworker. The two emails address the same situation. A minor problem has occurred that you may be responsible for creating. Your boss/supervisor has asked you for a resolution to the problem. Your coworker, who has been affected by this problem, is angry with you and has written an inflammatory email accusing you of creating this problem on purpose.

  1. Using word, write an email as a reply to both of the emails that you have received. You should attempt to resolve the problem as efficiently as possible. Since your email will be received both by a supervisor and a coworker, consider all aspects of your communication including the formality of the language you use, grammar, and all aspects of formal communication. Your goal is to solve the problem and maintain your professionalism at the same time.
  2. On the same document, analyze the conflict that has happened. What was the cause of the conflict? How did you attempt to resolve the conflict? What did you need to address in terms of your supervisor’s concerns, and how were these different from your coworker’s concerns? Do you think your supervisor and coworker handled the conflict well in their emails to you? How effective are these emails?

Grading Rubric

F

F

C

B

A

0

1

2

3

4

Not Submitted

No Pass

Competence

Proficiency

Mastery

Not Submitted

Email is ineffective at resolving the conflict in question. The attempted resolution engages in blame shifting or other strategies to deflect responsibility and not actually resolve the conflict.

Email attempts to be effective at resolving the conflict in question. The attempted resolution is partially effective, but may not fully resolve the problem.

Email is mainly effective at resolving the conflict in question. The resolution appears to be effective at resolving the problem, although some minor points may not be addressed.

Email effectively reaches a solution for all aspects of the problem and addresses all concerns in both emails. Solution reached is complete, effective, and does not create any additional potential problems.

Not Submitted

Email is unprofessional in tone, language, grammar, syntax, spelling and/or other aspects of communication.

Email makes a real attempt at professionalism. Tone, language, spelling, syntax and other aspects of communication contain some errors that may affect understanding or meaning in places.

Email is professional overall. Tone, language, spelling, syntax and other aspects of communication contain some errors that do not affect understanding or meaning.

Email is professional throughout. Tone, language, spelling, syntax and other aspects of communication are accurate and effective.

Not Submitted

Analysis fails to adequately define the conflict or explain the offered solution. Comparison of received emails is incomplete, ineffective, or missing.

Analysis defines the conflict and explains the solution, but only in basic terms. Comparison of received emails is accurate, but covers only basic or surface features.

Analysis offers a clear definition of the conflict and explanation of the solution offered with some detail. Comparison of received emails is accurate.

Analysis offers a clear definition of the conflict and explanation of the solution offered with significant detail. Comparison of received emails is accurate and thorough and indicates a high level of knowledge regarding these differences.

Not Submitted

Analysis fails to differentiate between the effectiveness of the two received emails.

Analysis suggests some surface differences in the effectiveness of the two received emails.

Analysis includes significant differences in the effectiveness of the two received emails.

Analysis of the effectiveness of the two received emails is clear and complete and demonstrates a deep knowledge of concepts regarding the effectiveness of written communication.

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