SIER Hierarchy of Active Listening

is a model that depicts the four-

step sequence of listening. The hierarchy consists of

Sensing

, I

nterpreting

,

Evaluating

and

Responding

. If

you need to refer to your textbook, the SIER Hierarchy is explained in detail on pages 97-99.

For Project 5, write about an

unpleasant

interaction that you’ve had with a salesperson and discuss how

you felt during each stage of the SIER Hierarchy. Write a minimum of 4 sentences on each stage and

discuss how you felt after the interaction.

Finally, write (minimum of 4-5 sentences) about how you think the salesperson could have handled the

situation differently.

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