SIER Hierarchy of Active Listening
is a model that depicts the four-
step sequence of listening. The hierarchy consists of
you need to refer to your textbook, the SIER Hierarchy is explained in detail on pages 97-99.
For Project 5, write about an
interaction that you’ve had with a salesperson and discuss how
you felt during each stage of the SIER Hierarchy. Write a minimum of 4 sentences on each stage and
discuss how you felt after the interaction.
Finally, write (minimum of 4-5 sentences) about how you think the salesperson could have handled the