Chapter 31: Bon Boulangerie

Please address the questions below.

1. How does Ray’s strategic objective translate to the operational level, that is, what is his key operational objective(s) for the wholesale business line?

2. What performance drivers, that is, the internal capabilities (e.g., people, processes, and systems), and external factors need to be present to achieve operational success?

3. What are the risk factors that drive the uncertainty around achieving operational objectives?

4. Provide pros and Cons

Chapter 30: Alleged Corruption at Chessfield

Please address the questions below.

1) What is your assessment of the situation at Chessfield?

2) What recommendations would you provide to the regulator?

3.) Provide pros and Cons


Fraser, J., Simkins, B., & Narvaez, K. (2014). Implementing enterprise risk management: Case studies and best practices. John Wiley & Sons.

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