Write a report about “DHL company international courier” that located in Sultanate of Oman, Explain the points below in details:

  • Customer responsiveness is an important differentiating attribute that can help to build brand loyalty.
  • Strong product differentiation and brand loyalty give a company more pricing options.
  • A company must listen to its customers to determine their needs.
  • Then it must find better ways to satisfy those needs.
  • The entire company needs to be motivated to focus on the customer.
  • The means to this end are:

– Customer focus must begin at the top of the organization with strong leadership that is Customer responsive.

– All employees must see the customers as the focus on their activity.

– Reward employees for satisfying customers.

– Listen to the customer; solicit their feedback.

*** In-Text Citations and References using Harvard style.

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