Write a report about “DHL company international courier” that located in Sultanate of Oman, Explain the points below in details:
- Customer responsiveness is an important differentiating attribute that can help to build brand loyalty.
- Strong product differentiation and brand loyalty give a company more pricing options.
- A company must listen to its customers to determine their needs.
- Then it must find better ways to satisfy those needs.
- The entire company needs to be motivated to focus on the customer.
- The means to this end are:
– Customer focus must begin at the top of the organization with strong leadership that is Customer responsive.
– All employees must see the customers as the focus on their activity.
– Reward employees for satisfying customers.
– Listen to the customer; solicit their feedback.
*** In-Text Citations and References using Harvard style.