CONFLICT RESOLUTION

  •  
  • Required Readings:
  • Buppert, C. (2018). Nurse practitioner’s business practice and legal guide (6th ed.). Jones and Bartlett Publishers.
  • Joel, L. A. (2018). Advanced practice nursing: Essentials for role development (4th ed). F.A. Davis Company.

Required Resources

A recent BORN Advisory Ruling provides guidance in promoting effective disclosure of unanticipated outcomes to patients and their families by APRN. Please review an example of Massachusetts BON Advisory Ruling on Nursing Practice (PDF).

 

Using the Reflective Conflict Guide for the APN (Word), (See attached document under additional materials) think back to a clinical or practice situation in which a conflict arose. This can be an event that was recent or many months ago. After reading the required readings, including the conflict resolutions steps article, begin to apply what you have learned to that situation, by following the prompts in the conflict guide. This will not be shared with your classmates, as the goal of this exercise is to have you truly reflect on a situation that was unethical, immoral, negligent, etc., so that you can identify appropriate actions if put in the same position in the future.

 

You can utilize a situation i encountered as a manager in a homecare agency about a year ago where one of my staff was found falsifying patient documentation. The staff was placed on administrative leave for 3 days for proper investigation and the staff was later terminated  after the investigation was concluded. Part of the steps for resolving this was working closely with the hr, quality and senior leadership level departments to determine the course of action. The staff was tenured and had been with the agency for 19 years, which made the decision to terminate her very difficult. Please reach out with any other questions. Thank you. 

Get 15% discount on your first order with us
Use the following coupon
FIRST15

Order Now