Communication Case Study Theresa is caring for a 16‐year old boy named Tom who was just diagnosed with diabetes.  He seems withdrawn, is not making eye contact, and is answering with one‐word answers.     Question 1 What communication techniques can Theresa use with Tom to help him express his feelings?  Give at least 2 examples of statements that Theresa could make to Tom to get him engaged in their own care. Question 2 What techniques can Theresa use to ensure Tom is prepared to carry out effective self‐care after discharge?